Subprocessors
Subprocessors
Last updated: May 5, 2026
This page lists third-party processors that may process Customer Confidential data on behalf of Sinais LLC in connection with Decision-APM services.
| Provider | Purpose | Data categories | Primary location | Safeguards |
|---|---|---|---|---|
| Pantheon.io | Cloud hosting and platform infrastructure | Service data, account data, linked account data, support and enquiries data | United States | DPA, SCC where applicable, subprocessor flow-down obligations |
| Zoho (SalesIQ and related services) | Support chat, customer communication workflows | Contact details, support messages, ticket/chat content metadata | United States and other Zoho operating regions | Contractual data protection commitments, SCC where applicable |
| Atlassian Jira | Issue and ticket management for service operations and support | User identifiers, operational issue details, support ticket content | Varies by Atlassian hosting region | Contractual data protection commitments, SCC where applicable |
Subprocessor updates
We may update this list from time to time. Material changes will be reflected by updating the "Last updated" date on this page.
Contact
For questions about subprocessors or data processing, contact contact@sinais.io.